How we manage your personal data

This website is run by Alzheimer's Society. We respect your privacy and comply with the Data Protection Act 2018. You are welcome to access our site without disclosing your personal data.

We also have information about how we use personal information for service users and supporters.

Find out more about how Alzheimer’s Society uses and protects personal information and about your rights in relation to how your information is used here.

How to contact us

If you have any questions about how we are using your information then you can contact us as follows:

by phone on 0300 222 5855
by email to dementiafriends@alzheimers.org.uk

If you wish to receive a copy of your personal information or ask us to correct the information we hold about you or to stop using your information then please contact the Information Governance Team at:

Information Governance Team, Alzheimer’s Society, Suite 2, 1st Floor East Wing, Plumer House, Tailyour Road, Plymouth, PL6 5FS

Or by email to:  information.governance@alzheimers.org.uk

Complaints

If you are unhappy with how we are processing your information then you can contact us as outlined above including using the on-line feedback form. If you are still unhappy after receiving our response, you can raise your concern to the Information Commissioner’s Office for them to investigate.

How we use cookies on dementiafriends.org.uk

What are cookies?

This website uses cookies. A cookie is a small text marker stored on your computer that enables us to track the use of our website. Learn more about cookies on aboutcookies.org. Cookies are not viruses or spyware so will not damage your computer.

This site uses cookies in order to provide a service to visitors. No personal data is stored in cookies which are used to

to allow users to log in to the web site
to check that cookies can be set and therefore determine whether a user is able to log in
to store a reference to form data that is stored on the web server.
to help us better understand how visitors engage with this website.

Managing cookies

Cookies help us to ensure that our website is as good as it can be for our users, and that all our digital marketing is as efficient as it can be (so we spend less money). Cookies pose little threat to your privacy, but some people may want to turn them off anyway. Please be aware that if you disable all cookies, some elements of our website may not work properly.

We are working on ways to give you more choice about which cookies are set when you browse our sites. In the meantime, to block cookies, you should change the settings in your web browser. You can also delete cookies that have already been sent.

Click on ‘help’ in your web browser and search for ‘cookies’ or click on the appropriate link below for the web browser that you are using:

Firefox: Enable and disable cookies that websites use to track your preferences

Safari: Managing Cookies

Google Chrome: Manage cookies

Opera: Security and Privacy in Opera

Internet Explorer: How to manage cookies in Internet Explorer 9, How to delete cookie files in Internet Explorer

The following is a complete list of all cookies

You can find out more about cookies and how to delete them on the Information Commissioner’s Office (ICO) website.

The following is a complete list of all cookies.

For more information about the cookies used by this website and other Alzheimer’s Society online platforms click here.

Detailed cookie information

Website Content Management System

PHPSESSID	A unique identifier for the user's session. This allows our website to show you information based on things you've told us on previous pages. For example, after logging in, pages visited in the same session can include content specific to the user who logged in. A session ends when the user exists their browser.
ASCCPref	Aerian Studios Cookie Cutter Preferences. If you click 'Allow' in the bar at the top of our site which asks if you would like to allow cookies, this cookie is set in order that the bar does not appear on other pages.

Website analytics

These cookies are provided by Google, Inc. Google Analytics enables us to evaluate and monitor the use of our website allowing us to understand our visitor's behaviour and allow us to make improvements. These cookies are used to store information, such as the time of your visit to our website, whether you have been to the website before, and where you come from before entering our website. Information collected in this way is anonymous and individuals cannot be traced. This information allows us to improve our website, for example, to assess the impact of and develop campaigns and services. Every computer and device connected to the Internet is assigned a unique number known as an Internet protocol (IP) address. Google Analytics will also collect your IP address. This information allows us to know approximately where in the World you and our other website visitors come from, but not your IP address. For more information about Google Analytics, please see its terms of service and privacy policy. If you are concerned about the use of your data for this purpose please investigate the Google Analytics Opt-out Browser Add-on. In addition, they may be used to deliver more relevant adverts to you when using Google products and services based on your visit to our website. More information about Google Analytics cookies.

__utma	This cookie is typically written to the browser upon the first visit to your site from that web browser. If the cookie has been deleted by the browser operator, and the browser subsequently visits your site, a new __utma cookie is written with a different unique ID. This cookie is used to determine unique visitors to your site and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.
__utmb	This cookie is used to establish and continue a user session with your site. When a user views a page on your site, the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established. Each time a user visits a different page on your site, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as user activity continues within 30-minute intervals. This cookie expires when a user pauses on a page on your site for longer than 30 minutes.
__utmc	Historically, this cookie operated in conjunction with the __utmb cookie to determine whether or not to establish a new session for the user. For backwards compatibility purposes with sites still using the urchin.js tracking code, this cookie will continue to be written and will expire when the user exits the browser.
__utmz	This cookie stores the type of referral used by the visitor to reach your site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within your own site. The cookie is updated with each page view to your site.
__utmx	This cookie is used by Website Optimizer and only set when the Website Optimizer tracking code is installed and correctly configured for your pages. When the optimizer script executes, this cookie stores the variation this visitor is assigned to for each experiment, so the visitor has a consistent experience on your site. See the Website Optimizer Help Center for more information.

Video content

To keep costs down we host our video content on YouTube and then embed them in our website. YouTube uses the following cookies.

PREF	This cookie is a randomly generated number used to identify session preferences and is set to expire after 20 years. To find out more about YouTube and your privacy please visit this page on their website.
VISITOR_INFO1_LIVE	This cookie is a randomly generated number used to estimate user bandwidth and is set to less than one year. To find out more about YouTube and your privacy please visit this page on their website.
use_hitbox	This cookie is typically a randomly generated number that expires when the user exits their browser. To find out more about YouTube and your privacy please visit this page on their website.
ACTIVITY	This cookie is typically a randomly generated number that expires when the user exits their browser. To find out more about YouTube and your privacy please visit this page on their website.
HSID	This cookie is typically a randomly generated number that expires when the user exits their browser. To find out more about YouTube and your privacy please visit this page on their website.
SSID	This cookie is typically a randomly generated number that expires when the user exits their browser. To find out more about YouTube and your privacy please visit this page on their website.
LOGIN_INFO	This cookie is typically a randomly generated number that expires when the user exits their browser. To find out more about YouTube and your privacy please visit this page on their website.
s_gl	This cookie is typically a randomly generated number that expires when the user exits their browser. To find out more about YouTube and your privacy please visit this page on their website.
SID	To find out more about YouTube and your privacy please visit this page on their website.
demographics	This cookie is a randomly generated number used to identify session preferences and is set to expire after 20 years. To find out more about YouTube and your privacy please visit this page on their website.

X (previously Twitter)

The Dementia Friends initiative has a X account @dementiafriends. X uses both session cookies and persistent cookies to improve their service including understanding user interaction, monitor aggregate usage and web traffic routing.

k	This cookie is a randomly generated number used to identify session preferences and is set to expire after 1 week. To find out more about X and your privacy please visit this page on their website.
guest_id	This cookie is a randomly generated number used to identify session preferences and is set to expire after 1 month. To find out more about Twitter and your privacy please visit this page on their website.
original_referer	This cookie is a randomly generated number used to identify session preferences and is set to expire when the user exits the browser. To find out more about Twitter and your privacy please visit this page on their website.
external_referer	This cookie is a randomly generated number used to identify session preferences and is set to expire after 24 hours. To find out more about Twitter and your privacy please visit this page on their website.
_twitter_sess	This cookie is a randomly generated number used to identify session preferences and is set to expire when the user exits the browser. To find out more about Twitter and your privacy please visit this page on their website.
js	This cookie is a randomly generated number used to identify session preferences and is set to expire after 1 month. To find out more about Twitter and your privacy please visit this page on their website.

Facebook

Dementia Friends also has an associated Facebook page. Facebook uses the following cookies.

datr	This cookie is set to expire after 2 years.
lsd	This cookie is set to expire when the user exits the browser.
reg_ext_ref	This cookie is set to expire when the user exits the browser.
reg_fb_gate	This cookie is set to expire when the user exits the browser.
reg_fb_ref	This cookie is set to expire when the user exits the browser.
wd	This cookie is set to expire when the user exits the browser.
x-referer	This cookie is set to expire when the user exits the browser.